FAQ

May I register to I-Account via www.ifortuna.cz?
Unfortunately NOT. By means of www.ifortuna.cz you may only create the „pre-registration" which you will then activate at any branch office in the country. This procedure has been stipulated because of legislative reasons.

What is the difference between the Internet betting and the present ticket preparation?
Almost zero. After the display of Fortuna Internet site you must register yourself by the allocated name and password. After that you will create the ticket by clicking the odds in the offer. If you have sufficient cash on your betting account, you will immediately lay the bet by clicking the push-button „vsadit" („bet").

How to obtain the user name and the password ?
Existing clients of Fortuna Club Plus, who utilize the betting by phone or the client´s ticket preparation already possess their user name and password. It suffices to go to the branch office where the attendant will check your identity against a valid document, print a new contract and activate the Internet betting.
New client can complete the application form straight at the branch office and automatically become a member of Fortuna Club Plus with I-Account service and can thus utilize the Internet or telephone betting.
Or he/she can prepare on www.ifortuna.cz the „pre-registration" and go to the branch office "only" for the contract.

How to deposit funds to I-Account?
Best of all, immediately upon the activation of Internet betting at the branch office (so that you can then immediately bet). Other ways are the bank transfer (you may only start betting at a time when the bank has transferred the funds. You will be informed by SMS of the increase on your gaming account) and the payments made by credit card.

How can I collect the funds from I-Account ?
In cash at any Fortuna branch office or comfortably by way of a bank transfer. This transfer can be adjusted on web sites or by means of SMS. In case of higher amounts we recommend the bank transfer.

Which is the minimum amount to be transferred from I-Account to the bank?
Minimum cashless transfer from I-Account to your bank account is CK 2.

How long does it take to credit the winning to the account?
The winnings are immediately credited after evaluation of the whole ticket. In the case of major sports leagues the winnings will be credited to your account within approx. 20 minutes after the end of the match .

Which is the minimum deposit on the Internet?
There apply the same limits of deposits and winnings as at the branch office. The minimum deposit is equal to CZK 5 on "AKO" or "SÓLO" wagers and to CZK 10 in the case of "MAXIKOMBI".

Is there a manipulation fee on the Internet?
Manipulation fee is at a value of 5% of the deposit. However, you may collect winnings from the Internet in cash at the branch offices without any fees whatsoever. It is equally possible to deposit to the bettor´s I-Account from which one may lay the Internet, telephone and cashless bets at branch offices.

It thus cannot be done without the manipulation fee?
It can! On the Internet too we offer the "PROFISÁZKU" ("PROFIBET") which is without any manipulation fee !

Are the odds/rates on the Internet different than those at the branch office?
No. The odds/rates are entirely identical.

Will it be possible to lay the "Expert" or "Malá Domů" ("A Pass to One´s Own Goalie") bets on the Internet?
Yes; you may lay the bets called "Malá Domů" ("A Pass to One´s Own Goalie") and "Expert" on-line already now.

Is it possible to be informed of the bet in some way ?
Two types of the informative SMS´s may be used.
Report/message of the ticket state: the message informing you of whether you won or lost, together with the abbreviated results of matches. In the event you have selected this option in the overview of football coupons on www.ifortuna.cz the above service is entirely free until further notice! Or you will send from the mobile phone saved in your client´s data a message shaped as SMSA to tel. No. 739 604 669. From the instant of sending this message you will receive the reports/messages of your tickets on an automatic basis. You do not pay for these SMS´s in cash but by client points! You will cancel this service by sending SMS shaped as SMSD.
Report/message of the results of matches: by sending a message shaped as INFO (and further mentioning the match info numbers the result of which you want to know) to tel. No.739 604 669.

Shall I acquire for the Internet bets points equally as at the branch office?
Yes, points for the Internet betting are ascribed at the same value as if at the branch office. It is also possible to bet into "Mistrovství" ("Mastery") or to purchase the odds preferential treatment after the 5th or 8th bet. Bonus after the 15th and 21st bet is ascribed automatically. Points acquired by Internet bets may be claimed at a branch office without any difference.

If I bet into „Mistrovství" ("Mastery) via the Internet, at which branch offices shall I compete?
In the event of bets into "Mistrovtsví" ("Mastery") your home branch office will be that branch office with which you have registered yourselves. As regards clients who have already competed and compete in "Mistrovství" ("Mastery"), nothing is changed after the Internet betting activation. New and existing clients may have their home branch office changed. To do so use the form on our web sites in section "Printed Matter". This form is of course available at all our branch offices too.

Will it be possible to bet non stop on the Internet?
So far, this has not possible from the technical point of view. Opening hours are from 6 AM
to 2 AM.

How can I complain of a wager?
We recommend as the quickest method to use our contact web form or to contact the I-Account info line No. 267 218 218.

How much time have I to cancel a bet?
The bet laid via the Internet cannot be cancelled. The bet laid by phone can be cancelled within the framework of the telephone conversation or in the event of an operator´s fault. . The bet laid at the branch office can be cancelled upon collection of the tickets from the attendant. .

Is sending SMS to I-Account charged?
Yes; its price depends on the mobile operator´s tariff.

Are calls to the I-Account line charged?
Yes; you may select the numbers according to your operator and choose thus the call most convenient for you. Calls to the Fortuna info line are charged according to the prices specified by operators too.

I received the activation SMS; shall I have to pay for the incoming SMS from I-Account ?
No, you do not pay for any SMS coming from I-Account. It is Fortuna which pays for the incoming SMS´s. Upon the SMS service the incoming SMS message is "charged" at a value of 20 points.

I often stay outside the country. Is there a chance to bet with you in spite of that ?
Yes! You have this possibility just with the I-Account service. With the activated service you may lay bets also outside the Czech Republic by means of the Internet, as well as by phone.

I have no Fortuna branch office at the place of my residence and I am therefore an irregular client.
Will you advise me?
I-Account is an ideal solution just for you. You may combine cashless bets on the Internet, telephone bets and bets made at the branch office and thus utilize in full Fortuna daily offer.

If I have lost the card, is there any chance that the funds can be collected from my account without my authorization?
If you did not write your password on the card, then certainly not. It is just the password determination, how we protect you from its possible misuse.

What does it mean if the phone rings during calls made to your lines but nobody picks up the receiver?
It means that you are included in the line of clients and wait for an unoccupied operator. We want to avoid the method of replaying one melody all around or repeating a message that you are waiting your turn. You would be obliged to pay for that and we opine that it is better to gamble away this amount than to spend it by waiting.

I regularly bet numerical games. May I wager the same via the Internet too?
Because of legislative reasons you may only prepare the numerical games on the Internet and lay the bet by telephone wager or at the branch offices.

How shall I know that my bet has been accepted?
The wager will be approved during the call and you will receive SMS with ticket codes after its end. You will moreover see all your tickets on www.ifortuna.cz after logging in.